cupertino 10-Oct-2017

Communicate with customers who contact us regarding different subjects, like shopping for their new pet, selecting a suitable chew toy, or addressing any unexpected problems. Research and problem-solve to provide solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution. Operate with understanding, apply active listening, perseverance, compassion, and understanding to customers and Team Members alike. Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow. Engage with Team Members and Managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration.